Exchange & Cancellation
Easy Returns and Exchanges
Our aim is to continually provide you with a wide impression of our product range using the latest product information, cover pictures, sample pages, audio samples and videos. If you receive an item that doesn’t meet your expectations or is defective or incomplete, you can return or exchange the item within 14 days. Please always provide us with initial notification of your return by e-mailing [email protected] Telephone (+49 (0)8157 / 99 795 0) or fax (+49 (0)8157 / 99 795 15); please enclose a copy of the invoice with your prepaid return.
You have the right to cancel this agreement within 14 days without giving any reason. The cancellation period will expire 14 days from the date on which you or a third party designated by you, other than the consignor, take physical possession of the final goods.
In order to exercise your cancellation rights, you must notify us (Notenversand Maas GmbH & Co KG, Eugen-Friedl-Str. 3a, D-82340 Feldafing, Germany, Telephone: +49 (0) 8157 / 99 795 0, Fax: +49 (0) 8157 / 99 795 15, E-Mail: [email protected]) of your decision to cancel this agreement. For this purpose, you can use the attached sample cancellation form which is, however, not obligatory.
In order to comply with the cancellation period, it is sufficient if you send us your cancellation notice before the expiry of the cancellation period.
Consequences of cancellation:
If you cancel this agreement, we will refund all payments received from you including delivery costs (excluding additional costs arising from your decision to use a form of delivery other than the standard, low-cost delivery offered by us), with immediate effect and at the latest within 14 days of the date of receipt of your cancellation notice for this agreement. We will use the same payment method for the refund that was used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be charged an additional fee due to this refund.
You must return or surrender the goods without undue delay and, in any case, within 14 days of the date of your cancellation notice at the latest. The cancellation period is deemed to have been observed if you return the goods within a period of 14 days.
The actual costs for the return will be borne by you. You must only pay for any loss of value to goods if, upon examination of the condition, quality and functionality of the goods, this loss of value is the result of any unnecessary handling by you.Download sample cancellation form as PDF
Right of cancellation exclusion:
There are no cancellation rights for agreements relating to the delivery of sealed audio or video recordings or for software if the delivered data medium has been unsealed by you.
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