Payment and Delivery
Payment methods:
We offer the following payment methods:
Invoice
You will receive your invoice with the delivered goods and the invoice amount should be transferred to us within 14 days. This payment method is availfromle for customers in Germany, Austria, Switzerland, Belgium, the Netherlands and Luxembourg.
Direct Debit
We offer a convenient direct debit procedure for German customers. Simply enter your bank details and we will collect the amount due from your account within 14 days of shipment of goods.
Credit Card
For orders placed outside Germany, we accept Visa and MasterCard payments. The amount due will be debited from your credit card upon dispatch of goods.
PayPal
For some countries, we also accept PayPal payments. When placing your order, log into your PayPal account in order to make the payment. Payment will be taken from your PayPal account upon completion of your order.
Apple Pay
For customers who have Apple Pay, we offer Apple Pay as a payment method in all countries. Your account will be charged when the order is completed.
Payment methods by country:
Germany:
- Invoice (bank transfer payment within 14 days of receipt of goods)
- Direct debit from German bank account (amount debited within 14 days of goods shipment)
- PayPal
- Apple Pay
Austria, Switzerland, Benelux:
- Invoice (bank transfer payment within 14 days of receipt of goods)
- Credit card (VISA, Mastercard)
- PayPal
- Apple Pay
Other European countries and rest of the world:
- Credit card (VISA, Mastercard)
- PayPal
- Apple Pay
Delivery:
Shipment methods and shipping costs:
Free delivery applies to orders with a minimum goods value of EUR 35.00 (applies to orders placed from within Germany). For all other countries, minimum shipping costs will apply to orders.
Your order will be dispatched using Deutsche Post or DHL depending on the delivery address, value of goods and size and weight of shipment. Packages and parcels are delivered by DHL from Monday to Saturday. In addition, your can also provide us with an alternative delivery address.
How soon will I receive my sheet music order?
We provide details of delivery times for all items. Items labelled in stock are available from our warehouse. As soon as we receive your order, we will normally ship your item within one working day.
For particularly urgent orders, we can also be contacted by telephone or e-mail.
Packing station
We will gladly deliver your order to a German packing station. In order that you can be updated by the postal service regarding the arrival of your order, we require your eight digit post office customer number and the packing station number.
Separate invoicing
Upon request will send your invoice out separately by e-mail, in the event that this did not accompany your order. This option can be selected at the checkout stage when entering an alternative delivery address.