We offer the following payment methods:
You will receive your invoice with the delivered goods and the invoice amount should be transferred to us within 14 days. This payment method is available for customers in Germany, Austria, Switzerland, Belgium, the Netherlands and Luxembourg.
We offer a convenient direct debit procedure for German customers. Simply enter your bank details and we will collect the amount due from your account within 14 days of shipment of goods.
For orders placed outside Germany, we accept Visa and MasterCard payments. The amount due will be debited from your credit card upon dispatch of goods.
For some countries, we also accept PayPal payments. When placing your order, log into your PayPal account in order to make the payment. Payment will be taken from your PayPal account upon completion of your order.
Free delivery applies to orders with a minimum goods value of EUR 30.00 (applies to orders placed from within Germany). For all other countries, minimum shipping costs will apply to orders.
Your order will be dispatched using Deutsche Post or DHL depending on the delivery address, value of goods and size and weight of shipment. Packages and parcels are delivered by DHL from Monday to Saturday. In addition, your can also provide us with an alternative delivery address.
| Country | Order value | Shipping costs | Method of shipment | Delivery time |
|---|---|---|---|---|
| Germany | up to EUR 30.00 | EUR 2.99 | Letters | 1-2 working days |
| minimum EUR 30.00 | free delivery | Letters / DHL | 1-2 working days | |
| Austria, Benelux | up to EUR 50.00 | EUR 6.50 | Post / DHL | 2-4 working days |
| from EUR 50.00 | free delivery | DHL | 2-4 working days | |
| Other EU countries, Switzerland, Liechtenstein |
up to EUR 250.00 | EUR 8.90 | Letters / parcels | 2-4 working days |
| from EUR 250.00 | free delivery | Packages | 2-4 working days | |
| Other European countries, rest of world | up to EUR 50.00 | EUR 9.50 | Airmail letters | 1-2 weeks |
| from EUR 50.00 | EUR 17.50 | Airmail letters | 1-2 weeks | |
| from EUR 100.00 | EUR 42.00 | Airmail registered | 1-2 weeks |
We provide details of delivery times for all items. Items labelled in stock are available from our warehouse. As soon as we receive your order, we will normally ship your item within one working day.
For particularly urgent orders, we can also be contacted by telephone or e-mail.
We will gladly deliver your order to a German packing station. In order that you can be updated by the postal service regarding the arrival of your order, we require your eight digit post office customer number and the packing station number.
Upon request will send your invoice out separately by e-mail, in the event that this did not accompany your order. This option can be selected at the checkout stage when entering an alternative delivery address.
| A/C no: | 686 928 06 |
| Sort code: | 700 100 80 |
| IBAN: | DE47 7001 0080 0068 6928 06 |
| BIC: | PBNKDEFF |
| A/C no: | 380 583 |
| Sort code: | 700 202 70 |
| IBAN: | DE75 7002 0270 0000 3805 83 |
| BIC: | HYVEDEMMXXX |
| IBAN: | AT11 6000 0000 9201 2989 |
| BIC: | OPSKATWW |
| IBAN: | CH67 0900 0000 8005 4517 8 |
| BIC: | POFICHBEXXX |
